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Monthly Archives: October 2013

How May I Help You?

How may I help you?  Have you ever said those words to someone?  Has anyone ever approached you with that question?  Good customer service begins with proper assessment of the situation, circumstances, and demeanor of the person with whom you are talking.  Handling irate people, an unfortunate situation, or misunderstanding takes a lot of patience.  […]

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Survey Says…Can be Misleading

How many of you have read the results of a survey and been shocked, surprised, angered, or perhaps you just kept reading and didn’t give it much thought?  I suppose we’ve all been duped by “survey results” that seem a bit one-sided.  It is no secret that survey questions often times can be slanted to […]

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Webinar About Academic Grit for First Year Students

Prepare first-year students for success by improving their academic grit.  A student’s ability to succeed in higher education is not solely based on entrance exams and test scores. Research indicates that you can retain first-year students—especially at-risk or underprepared students—by helping them improve essential non-cognitive skills to increase academic grit. Do you know which non-cognitive […]

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Bragging 101

Sometimes you just have to toot your own horn you know? We are proud to share with you so many developments going on with SmarterServices.  In late September we launched our brand new SmarterServices website.  This month we are gearing up for our initial launch of SmarterProctoring.  It is our latest product that is a […]

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Welcome Andrew Davis to the SmarterServices Team

We are super excited to welcome our newest team member, Andrew Davis. As our SmarterProctoring Project manager he will be working hard to fully launch this service, build the database, and educate the higher ed community about the best option in proctoring. Welcome aboard, Andrew! 1. Question: What is the most beautiful place you’ve ever […]

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Online Learning – Is it for You?

There comes a time for us all when we realize we have made a slight miscalculation. Perhaps you underestimated the time it will take to arrive safely to your destination and due to traffic you walk into the office noticeably late for your annual review. Oops!  Maybe you overestimate the amount of energy and stamina […]

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Proactively Planning for Success

A recent article released in Inside Track, examines the issue that many colleges are facing.  The article does not focus on the services needed but the stigma that may come along with using those services.  In particular those resources that focus on identifying “at-risk” students. It is no secret that schools are heavily investing  in […]

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