How May I Help You?

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How May I Help You?

How may I help you?  Have you ever said those words to someone?  Has anyone ever approached you with that question?  Good customer service begins with proper assessment of the situation, circumstances, and demeanor of the person with whom you are talking.  Handling irate people, an unfortunate situation, or misunderstanding takes a lot of patience.  […]

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Good Customer Service – Is It a Dying Art?

Have you called a customer service department?  Perhaps you had a question about your phone bill, needed tech support, or wanted to update your contact information with the bank.  When you dial in, who answered the phone, or should I say “what answered the phone”?  Most likely you got an automated voice offering you numeric […]

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Hitting the Road

This week is a busy one indeed!  With Mac, Kim, Tara, Alan, and Jason hitting the Big Easy for theBlackboard World conference and Julie heading to the TACC Presidents’ Meeting at Galveston Beach, we’ll be enjoying shaking hands and chatting it up with clients and friends!  Conferences and meetings are a great time for us to see our […]

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Friday Fun – Staff Interview – Cristy Frazier

In honor of our Friday Fun series, I thought we’d give you some dirt on members of the SmarterServices team. Read about Cristy Frazier below an Account Manager and get to know her. Question: What is the most beautiful place you’ve ever visited and why?  Answer: Bahamas, the water was crystal clear Question: What is […]

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Reflections – Dr. Mac Adkins Talks About 10 Successful Years

Passing the milestone of ten years of providing SmarterMeasure Learning Readiness Indicatorprompted me to stop and reflect on why we have succeeded.  It is often stated that 90% of small business fail before year ten.  When narrowed down to Internet businesses the figure is even worse at 90% being out of business by year five.  Maybe […]

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10 Milestones in 10 Years – Happy Birthday SmarterServices

Reached over 1,250,000 students with our readiness assessment – SmarterMeasure (formerly known as READI) Changed company name from DECADE Consulting to eLearning Tool Box. Have operated for ten years as a zero-debt company! Went through a complete rebranding from eLearning Tool Box to SmarterServices that included new logos, colors, literature, websites, displays, and product names. […]

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Forget What You’ve Learned About Learning

Recently I read the most intriguing article.  I love learning new things and especially hearing something from a different perspective. At SmarterServices we believe in lifelong learning and this article by GeekDad really spoke to the whole idea that we should always be learning and sometimes we need to examine how we actually learn. For […]

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Charity Work – Golf Tournament Hole Sponsor

Earlier this summer, SmarterServices had the privilege of being a part of a charity golf tournament.   The Sigma Chi Alumni Annual Golf Tournament was held on June 25th with 63 golfers and raised over $6,745 to assist two families with cancer related expenses.  Tournament organizer stated “This is certainly the largest amount we have […]

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Challenge to Donate for Your Neighbors-Tornado Victims

Alabama Based Company Donates to Neighbors for Tornado Relief and Challenges Like Minded Business to Do the Same The New York Yankees give $500,000 to the tornado relief efforts, Charlie Sheen visits Tuscaloosa, Alabama, thousands of faith based organizations like Samaritan’s Purse onsite in hard hit areas, and even a nationally recognized football rivalry bands together “Toomer’s for Tuscaloosa” to bring aid, […]

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E-Learning Queen

Last week, we were invited to participate in an online interview by the E-Learning Queen’s assistant, Susan Smith Nash.  The E-Learning Queen Blog is jammed packed with great information for those interested in learning more about online education.  Check out our complete interview here.

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